Art & UX
Essays, talks, and frameworks on how craft, storytelling, and agentic AI are reshaping UX and service design in regulated, complex systems.
Clear mental models and practical frameworks (not trend commentary).
NDA-safe examples from healthcare/insurance and enterprise platforms.
Materials you can reuse: workshop prompts, templates, and decision checklists.
My articles on Substack
Topics
Agentic AI • Service Design • Storytelling • DesignOps • Accessibility
Featured collections
Leading in the agentic AI era
Beyond AI tools: redesigning research, strategy, and DesignOps when agents become part of the workflow.
Includes: guardrails, evidence trails, and dual-mode experience patterns.
The service design symphony
Choreographing human + AI experiences across channels, teams, and backstage constraints.
Includes: blueprint-first decisions, handoffs, governance, and measurement.
From pixel to ecosystem
How classical storytelling principles guide the shift from UI screens to system-level services.
Includes: narrative arcs for journeys, stakeholder alignment, and adoption.
Tracks
What you get
A practical definition of agents vs agentic workflows (in product teams).
Patterns for reliability: structure, sources, checks, escalation.
Dual-mode UX: deterministic paths + AI assistance without black boxes.
Track 1 - Leading in the agentic AI era
Example posts
Agents in regulated UX: where they help, where they fail
Designing evidence trails for AI outputs
A checklist for safe dual-mode interfaces
Frameworks
Canvas: Agentic workflow audit (signals, risks, controls)
What you get
Blueprinting for AI: connecting intent to backstage rules and handoffs.
How to scale change: governance and DesignOps that make work stick.
Measurement: turning journey hypotheses into KPIs teams will adopt.
Track 2 - The service design symphony
Example posts
Why blueprint-first beats UI-first in multi-stakeholder journeys
Service design governance: rituals that protect learning
Metrics that matter: effort, adoption, support demand
Frameworks
Template: Blueprint-to-backlog mapping (handoffs and owners)
What you get
Story structure for complex services (set-up, tension, resolution).
Narrative alignment for stakeholders without overselling.
Designing for adoption: the moment after launch.
Track 3 - From pixel to ecosystem
Example posts
The journey as a story: turning friction into plot points
From UI polish to ecosystem clarity: where seniority shows
Adoption is the ending: designing the last mile
Frameworks
Worksheet: Narrative arc for journeys
(problem, stakes, proof, next step)
Speaking & workshops
I give talks and run workshops for product, design, and leadership teams. Formats are adaptable: 30-minute talk, 60-minute deep dive, or 2-3 hour working session.
Formats:
Talk: From Journeys to Systems (service design in complex platforms)
Workshop: Blueprinting with AI - where to automate, where to keep humans in the loop
Talk: UX storytelling for stakeholder alignment and adoption
