Insights & Frameworks
Practical frameworks and insights on reshaping UX for complex, regulated environments in the age of AI.
Clear mental models and practical frameworks (not trend commentary).
NDA-safe examples from healthcare/insurance and enterprise platforms.
Materials you can reuse: workshop prompts, templates, and decision checklists.
My articles on Substack
Featured collections
Leading in the agentic AI era
Beyond AI tools: redesigning research, strategy, and DesignOps when agents become part of the workflow.
Includes: guardrails, evidence trails, and dual-mode experience patterns.
The service design symphony
Choreographing human + AI experiences across channels, teams, and backstage constraints.
Includes: blueprint-first decisions, handoffs, governance, and measurement.
From pixel to ecosystem
How classical storytelling principles guide the shift from UI screens to system-level services.
Includes: narrative arcs for journeys, stakeholder alignment, and adoption.
Speaking
I don't just design; I teach. I help internal teams level up their strategic skills through workshops and talks.
Formats:
Talk: From Journeys to Systems (service design in complex platforms)
Workshop: Blueprinting with AI - where to automate, where to keep humans in the loop
Talk: UX storytelling for stakeholder alignment and adoption
